bet36's Terms & Conditions
Please read these terms and conditions carefully before using the bet36 platform. By registering or using the platform, you are considered to have agreed to all of these terms.
Introduction & General Provisions
These terms and conditions ("Terms") form a legally binding agreement between bet36 ("we", "our", "platform") and the user ("you", "member"). By visiting the bet36 website, creating an account, or using any of our services, you are fully agreeing to these Terms.
bet36 operates an online betting and casino platform for players in Bangladesh. Our platform offers sports betting, live casino, slot games, and a variety of other gaming options. All services are operated in accordance with SSL encryption and fair play principles.
We reserve the right to modify these Terms at any time. Your continued use of the platform after updated Terms are published will be considered acceptance of the new Terms. We therefore recommend reviewing this page each time you visit.
Eligibility & Age Requirements
To open an account and use the services at bet36, you must meet the following eligibility requirements:
- You must be 21 years of age or older.
- You must reside in a region where online gaming is not legally prohibited.
- You must have a valid and active mobile banking account (bKash, Nagad, Rocket, or Upay).
- You must complete registration using fully accurate and authentic information.
- Each individual may operate only one account.
Account Registration & Verification
3.1 Registration Process
To register at bet36, you must provide accurate and up-to-date personal information. If any of the information you provided changes, you must notify our support team immediately. Providing false or misleading information may result in your account being suspended or terminated.
3.2 Account Security
It is your responsibility to keep your account password and login details completely confidential. Account access must not be shared with anyone else. If you suspect unauthorized access to your account, contact us immediately at [email protected].
3.3 Identity Verification
bet36 may request documents for identity verification at any time. We reserve the right to temporarily suspend an account if requested documents are not provided in a timely manner. This process is carried out solely to ensure the security of your account.
Deposits, Withdrawals & Payment Policy
bet36 processes transactions through mobile banking methods only. The following methods are available:
| Method | Minimum Deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| bKash | ৳500 | ৳1,000 | 10–45 minutes |
| Nagad | ৳500 | ৳1,000 | 10–45 minutes |
| Rocket | ৳500 | ৳1,000 | 10–45 minutes |
| Upay | ৳500 | ৳1,000 | 10–45 minutes |
The same mobile banking account registered to your bet36 account must be used for both deposits and withdrawals. Account verification must be completed before a withdrawal request can be processed.
Bonus & Promotion Terms
5.1 Welcome Bonus
A 100% bonus on the first deposit is offered at bet36, up to a maximum of ৳20,000. For example, depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000.
5.2 Wagering Requirements
A 25x wagering requirement must be met before any bonus funds can be withdrawn. Wagering is calculated on the bonus amount only. For example, if you receive a ৳1,000 bonus, you must place ৳1,000 × 25 = ৳25,000 in bets before the winnings from that bonus can be withdrawn.
5.3 Bonus Abuse
Any attempt to claim bonus benefits through multiple accounts, false information, or any form of manipulation will result in account termination, and all bonuses and associated winnings will be forfeited. bet36 reserves the right to modify, suspend, or cancel any bonus program at any time.
Betting & Gaming Rules
6.1 General Gaming Terms
All games on bet36 are operated in a fair and transparent manner. The outcome of every game is determined by a certified Random Number Generator (RNG) technology, which is completely impartial. Each round or bet is independent and is not influenced by previous results.
6.2 Sports Betting
bet36 offers a variety of events and markets for sports betting. Bet outcomes are determined by the official result of the relevant sport. If an event is cancelled or postponed, the stake for that bet will be refunded, unless the relevant rules specify otherwise.
6.3 Technical Errors
If a software bug or technical issue causes an abnormal result in any game, bet36 reserves the right to void the result of that round. In such cases, the stake involved will be returned to the user's account.
VIP Program & Cashback
bet36's VIP program has four tiers. Each tier comes with a weekly cashback benefit:
- Bronze: Up to 0.2% weekly cashback
- Silver: Up to 0.4% weekly cashback
- Gold: Up to 0.6% weekly cashback
- Platinum: Up to 0.8% weekly cashback
VIP tier advancement depends on your overall activity and loyalty. Cashback benefits are governed by bonus rules and are subject to applicable wagering terms.
Prohibited Activities
The following activities are strictly prohibited on the bet36 platform:
- Operating more than one account under the same individual's name.
- Manipulation or fraudulent behaviour to claim bonus benefits.
- Using another person's account or funds.
- Using betting software, bots, or any automated system.
- Exploiting technical vulnerabilities in the platform.
- Participating in money laundering or any illegal financial activity.
- Harassing platform staff or other users.
Participation in any of the above prohibited activities gives bet36 the right to immediately terminate the account and take applicable legal action.
Privacy & Data Protection
bet36 places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your data secure. Your personal information is never sold to third parties. Full details on how data is collected, stored, and used can be found on our Privacy Policy page.
By using the platform, you are also consenting to our privacy policy. We may use your information for the purposes of service improvement and fraud prevention.
Responsible Gaming
bet36 takes responsible gaming very seriously. We believe gaming should be a form of entertainment, not a source of financial problems. We therefore offer players the following options:
- The ability to set deposit limits.
- The option to voluntarily suspend or close your account.
- The option to participate in a self-exclusion program.
To learn more about responsible gaming, please read our Responsible Gaming page. If you need help, our support team is available 24/7.
Account Closure & Fund Returns
11.1 Closure at User's Request
You may request account closure at any time by emailing [email protected]. Any available balance at the time of closure (excluding active bonuses) will be returned to your registered mobile banking number.
11.2 Closure at bet36's Request
In the event of a Terms violation, bet36 may terminate an account without prior notice. Funds may be forfeited if evidence of fraud or illegal activity is found. For accounts closed for legitimate reasons, a refund of the original deposit net of bonuses will be considered.
Dispute Resolution
For any complaint or dispute, please contact our support team first. Report the issue via our 24/7 live chat or by email at [email protected]. We always aim for a prompt and fair resolution.
If a matter cannot be resolved through our internal process, bet36 is prepared to settle disputes through an independent mediation process. All disputes will be handled on the basis of fairness and transparency.
Limitation of Liability
bet36 is not liable for the following:
- Game losses resulting from internet connection disruptions.
- Issues arising from third-party software on your device.
- Losses resulting from unauthorized third-party access to your account.
- Any financial loss incurred through normal use of gaming technology.
In the event of technical issues, we always aim to resolve them promptly and provide fair compensation where applicable.
Customer Support
bet36's customer support team is available 24 hours a day, 7 days a week. You can get assistance in Bengali or English:
- Live Chat: Real-time support directly on the platform.
- Email: [email protected]
Feel free to contact us with any questions or points of uncertainty regarding the Terms.
Changes to Terms & Effectiveness
bet36 reserves the right to change, amend, or update these Terms at any time. We will endeavour to give users appropriate notice of any significant changes. Updated Terms will take effect as soon as they are published on this page.
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect. These Terms constitute the entire agreement between bet36 and the user and supersede all prior oral or written agreements.
By using bet36, you are considered to have read, understood, and agreed to these complete Terms. If you have any questions, please contact our support team before opening an account.