bet36's Privacy Policy

1Introduction & Scope

bet36 ("we", "us", "platform") provides a safe and trusted online betting and casino experience for players in Bangladesh. This privacy policy explains what information we collect about you when you use our website, create an account, or use our services — how we use it, who we may share it with, and how you can maintain control over your information.

By using bet36's services, you agree to the terms of this privacy policy. This policy is linked to our Terms & Conditions and should be read together with them. We reserve the right to update this policy at any time; if changes are made, we will notify you clearly on the platform.

This policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors.

2What Information We Collect

bet36 may collect the following types of information:

• Identity Information: Full name, date of birth, national ID or passport number (for age verification).
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (for processing deposit and withdrawal transactions); we do not store card or bank account details.
• Account Activity: Login history, betting history, deposit and withdrawal records, bonus usage history.
• Technical Information: IP address, browser type and version, device identifier, operating system, page visit and click data.
• Communication Records: Live chat messages and email content, if you contact our support team.

3How We Collect Information

We collect information through the following methods:

• Directly Provided Information: Information you provide during account registration, the verification process, or when contacting support.
• Automatically Collected Information: Information about your browsing behavior through cookies, web beacons, and similar technologies.
• Information from Third Parties: Transaction confirmation information from payment gateways (bKash, Nagad, Rocket, Upay).

4How We Use Your Information

bet36 uses your information only for the following legitimate purposes:

• Verifying your identity and age, and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing betting and gaming services and crediting bonuses.
• Ensuring the security of your account and detecting fraud.
• Maintaining our responsible gaming policy and identifying problematic gambling behavior.
• Conducting analysis and research to improve the quality of our services.
• Communicating with you about important account or service matters.
• Complying with legal obligations.

We do not sell or rent your information to third parties for marketing purposes without your consent.

5Sharing Information with Third Parties

bet36 may share information only in the following circumstances:

• Payment Providers: The minimum necessary information is shared to process transactions through bKash, Nagad, Rocket, and Upay.
• Technology Partners: Trusted service providers for hosting, cybersecurity, and platform operations who adhere to our privacy standards.
• Legal Authorities: To fulfill the requirements of competent authorities in response to legal orders or investigations.
• Business Transfers: In the event of a merger or acquisition, subject to the terms of this policy being maintained.

Outside of the above circumstances, we do not share your information with any external party.

6Cookies & Similar Technologies

bet36 uses cookies and similar technologies. Cookies are small text files stored in your browser that help us remember your preferences, maintain your login state, and improve your browsing experience.

The types of cookies we use:

• Essential Cookies: Necessary for the basic functionality of the platform — account login and session management.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand website traffic and usage patterns (all data is statistical — no personal identification).

You can disable cookies from your browser settings, though this may limit some features of the platform.

7Data Security Measures

bet36 follows industry-standard technologies and processes to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transferred between your browser and our servers goes through an encrypted connection.
• Access Controls: Only authorized personnel have access to personal information, and they operate under strict confidentiality agreements.
• Regular Security Audits: Regular cybersecurity assessments are conducted to identify and address platform vulnerabilities.
• Password Hashing: Your password is not stored directly — strong cryptographic hashing is used.
• Transaction Monitoring: Automated fraud detection systems are active to identify unusual activity.

Please keep in mind that no technology on the internet is 100% secure. It is your responsibility to keep your account password confidential and not share it with anyone.

8Data Retention Period

bet36 retains your personal information only for as long as necessary. Specifically:

• All information is maintained for the duration that your account remains active.
• Even after an account is closed, financial transaction records may be retained for a set period as required by legal obligations.
• Relevant information may be kept for as long as necessary for fraud prevention or legal claims.
• Beyond these needs, personal information is securely deleted or anonymized.

9Your Privacy Rights

As a bet36 user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be updated or corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted (though some information may be required to be retained due to legal obligations).
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited.
• Right to Object: You may object at any time to receiving marketing communications.

To exercise any of the above rights, please contact us. We will consider your request within a reasonable time.

10Protection of Children & Minors

bet36's services are strictly for individuals aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that a minor's information has been collected inadvertently, we will delete it immediately and close the associated account.

If you are aware that a minor is using our platform, please notify our support team immediately.

11Third-Party Websites & Services

Our platform may sometimes have connections to third-party services (such as payment gateways). These third parties have their own privacy policies that are outside our control. bet36 is not responsible for how your information is handled by these external services.

During payment transactions, the privacy policy of the relevant mobile banking service (bKash, Nagad, Rocket, Upay) applies.

12International Data Transfers

bet36's servers may be located in multiple countries. Your information may be transferred internationally for processing. In such cases, we ensure that the transfer is carried out with appropriate security measures in place and in compliance with applicable law.

13Policy Changes

bet36 may update this privacy policy from time to time. If significant changes are made, we will notify you through the platform or by email to your registered address. The last updated date will always be shown at the top of this page. Continued use of the platform after changes are made will be considered your acceptance of the new policy.